Jira client portal how to#
Jira client portal software#

Our focus is not on JIRA as a product, but rather an API. What do we do about this? We build an alternative, of course.

Jira client portal software#

To your average software developer (Atlassian's core demographic for years), one might see nothing wrong with this interface, but as somebody `who has rolled out over 30 of these desks for over 6 thousand people, layouts such as these commit numerous UI atrocities which simply are not acceptable for top enterprise software. To see what I mean, here's an example that Atlassian themselves tout on their own documentation as a 'ready for production' customer portal: I'm convinced this is purposefully hideous to force the purchase of plugins. While Atlassian's cloud offering is slowly playing catchup, Atlassian as a company has never quite seemed to nail down the importance of a friendly user interface, nor the importance of this when it comes to worldwide adoption. The answer lies within ease of use, but more importantly, presentation. This naturally begs the question: Why is JIRA Service Desk's pricing model roughly 1/10th of that of it's competitor? You can also discard the changes you made and revert to the last published version of the home page layout by selecting Cancel.When it comes to SaaS products in the realm of Service desks, JIRA Service Desk is at the very least, just as powerful as the next solution (Zendesk comes to mind). Select Publish layout to make the changes you made show up on the help center. You can create and manage topics, and feature and sort portals from here. Once you’re in the Edit home page layout page, make necessary changes to the layout. Under Customize your help center, select Edit the layout of your help center. Go to Settings ( ) > Products > Jira Service Management > Configuration.

You need to be a Jira administrator to edit the home page layout in your help center. Edit the home page layout of your help centerĮditing the home page layout of your help center lets you gain control over how help content is displayed to your customer.

This is automatically populated based on their usage and cannot be edited or reordered currently. Request forms that are used most frequently by your customers are also shown in your help center’s home page. Learn more about grouping content in your portal. Project admins can set up, customize and group content in the portals they administer.

Jira client portal how to#

Learn how to feature portals in the help center. This is especially useful to promote portals that are business-critical or are commonly-used by customers. You can help customers self-serve by featuring relevant portals prominently on the help center’s home page. They also show up in the help center as soon as they’re created. Portals are created automatically when you create a service project. Customers send and track requests through the portal, and also read knowledge base articles to self-serve. PortalsĪ portal is your service project’s customer-facing site. Learn how to create and manage topics in your help center. You can create topics in your help center to match your customers' needs, to help them find what they need faster, and improve self-service. TopicsĪ topic lets you group request forms, knowledge base articles, and external resources from across portals. There are a few ways in which you can group and manage the content that appears in your help center. You can set up your help center’s home page to help customers find the most relevant help resources faster, check out your most important and business-critical portals, and to view recently used request forms.