#My connection manuals#
#My connection install#
#My connection software#
#My connection tv#

Missed a connection between 2 high-speed trains from the Railteam alliance: DB (ICE), SNCF (TGV), Eurostar, Thalys, TGV Lyria.

HOTNAT guarantee (“Hop On The Next Available Train”) If you are travelling by high-speed trains and your connection is between 2 different carriers, then you could benefit from: Speak to the train staff to find out if you can board the next train with your existing ticket as you may need to exchange the ticket for a new one, free of charge. If your connecting train is with the same carrier as the delayed train you will be able to travel on the next available train to your destination. Other wireless devices such as Bluetooth® speakers, wireless phones, microwave ovens, and devices sending radio frequency may also cause poor signal strength.įor additional information and suggestions, review the tips to maximize network and internet performance in your home.General advice is available below, but we always recommend speaking to a member of staff on the delayed train or at the connecting station to get specific advice for your situation.

#My connection install#

If possible, install both devices in a location without walls in between them. They shouldn't be more than 25 feet away from each other. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. When using Wi-Fi, the router's distance from your device is another factor to consider.

#My connection tv#

Select your TV model type for the appropriate information and steps to perform the network diagnosis: Some solutions may include steps you've already performed. Perform the network diagnosis on your TV, and then check the results for the most appropriate solution.

#My connection manuals#

Manuals are posted on your model support page.

If you need model-specific information, check your product manuals.

#My connection software#

The network settings and TV menu will vary based on the model and the software version installed. If you continue to experience Wi-Fi® connection issues after resetting your devices, check the network status of your TV and perform the network diagnosis.

Unplug the TV power cord from the wall outlet, wait about two minutes, then plug the power cord back in.

You may be able to perform a power restart of your TV using the remote control or the from a TV menu option (depending on the model), otherwise, you can perform a power reset by unplugging the TV.

Before checking the internet connection on your TV, verify that your internet connection is working with your other devices (smartphone, tablet, computer, etc.), if you don't have internet, contact your internet service provider for assistance.

Wait until the device is finished connecting to the internet and your network.

Reconnect the power cord to your modem/router and ensure it's turned on.

Unplug the power cord to your modem/router and wait about 60 seconds.

If you have a separate modem and router, power reset both devices. The steps are provided in the order that's most helpful or is found to have the most success. Follow the steps as necessary:Ĭonnection issues with your modem/router are often resolved after performing a power reset. To verify 5Ghz support. Your TV may only support 2.4 GHz.īecause several conditions may cause this issue, we've provided information, and the steps that we've experienced are most likely to resolve the issue.

If you're connecting to a 5Ghz network, check your TV.

Networks that require additional authentication or login, such as virtual private network (VPN) or PPPoE connections, aren't supported.

Dial-up internet and connections by proxy are not supported.

This information is case-sensitive, make sure you enter the information correctly.

Secure networks require a password, security key, or passphrase.

For setup and configuration details, refer to your modem and router manuals or contact your internet provider.

Ensure your modem and router are set up and your network is connected to the internet.

Check each section as needed to resolve the issue. The following information is provided to help resolve issues with connecting your TV to a wireless network.